How Active Nation Ensured Service Continuity with a SaaS Escrow Agreement

Sector: Leisure & Hospitality

Service: SaaS Escrow

The challenge

Problem

Service Continuity Required

When adopting a new, business‑critical cloud‑based CRM and membership management system from an innovative but relatively small software vendor, Active Nation needed to ensure their operations would remain protected in the event of vendor failure. Safeguarding service continuity was essential.

What we did

Solution

A SaaS Escrow Agreement

SES implemented a SaaS Escrow Agreement that secured not only the system’s source code but also captured Active Nation’s customer data at an agreed frequency. This structure ensures that, if the vendor were ever unable to continue operating, Active Nation could obtain all materials required to maintain uninterrupted service.

The result

Outcome

System, Data, and Business Operations Safeguarded

Active Nation gained the ability to leverage the agility and innovation of a smaller software provider while remaining fully protected. With SES’s SaaS Escrow in place, they have confidence that their system, data, and ongoing business operations are safeguarded against any disruption.

Service used: SaaS Escrow

Client testimonial

"SES implemented SaaS Escrow. This protects our system and all our customer data."