Satisfying Contractual Requirements for Coins

Sector: Technology and Software

Service: SaaS Escrow

The challenge

Problem

Contractual Requirement to Implement a Software Escrow Solution

Coins, a leading software provider in the construction industry with 60,000 users across 21 countries, has long been contractually required to enter into Software Escrow Agreements with its customers. Historically, these agreements supported an on‑premise deployment model. As Coins expanded into cloud technology and introduced a hosted solution, a new approach to Software Escrow became essential. After reviewing several providers, SES was selected to deliver a modern SaaS Escrow model capable of safeguarding both the application and customers’ real‑time data.

What we did

Solution

A SaaS Escrow Arrangement

SES implemented a SaaS Escrow Agreement for Coins and its customers that safeguards every critical element of the hosted solution. The agreement ensures the application is securely protected, fully version‑controlled, and supported by frequent captures of real‑time customer data. All materials held in Escrow are stored in a highly secure, accessible environment, giving customers confidence that their operational continuity is protected under all circumstances.

The result

Outcome

A Software Escrow Framework Supporting Both On-Premise and Hosted Applications

Coins now operate a cost‑effective and secure Software Escrow framework that supports both on‑premise and hosted SaaS solutions for customers across the globe. This approach not only strengthens overall resilience but also enhances operational resilience by ensuring that critical applications and real‑time data remain protected, recoverable, and accessible even in the event of disruption. The result is a robust continuity safeguard that underpins customer confidence and supports uninterrupted business operations.

Service used: SaaS Escrow

Client testimonial

"With the SaaS market growing Coins needed to expand their Escrow offering to their clients. SES worked with Coins to create a new SaaS Escrow Agreement. As part of the new partnership, SES is also providing traditional Escrow Agreements. Coins have no hesitation in recommending SES to their clients."