A Managed Software Escrow Process and Long-Term Confidence for Datamere

Sector: Technology and Software

Service: Software Escrow

The challenge

Problem

Contractual Commitments Requiring Software Protection

Datamere provides GENUS©, the market‑leading software solution for gas and electricity suppliers. As part of their contractual commitments, Datamere must enter into Escrow Agreements with each licensed user. However, their existing Escrow arrangement had become costly, inflexible, and unable to deliver the level of service expected by both Datamere and their customers.

What we did

Solution

A Master Framework Non-Signature Escrow Agreement

SES was approached to provide a detailed proposal outlining how they would deliver and manage the entire Software Escrow process, with a particular focus on how they would oversee and support the ongoing relationship between Datamere and their licensed customers.

The result

Outcome

A Managed Software Escrow Process Providing Long-Term Confidence

SES developed a Master Framework Non-Signature Escrow Agreement alongside a tailored Service Level Agreement to meet Datamere’s precise requirements. As a result, Datamere, SES, and all licensed customers now benefit from a clean, comprehensive, and customer‑focused Software Escrow solution that supports consistency, clarity, and long‑term confidence.

Service used: Software Escrow

Client testimonial

“Having a fully managed Escrow account and impeccable service levels were of the highest importance when we decided to transfer our Software Escrow Portfolio to SES. SES provides us with a flexible and agile solution that Datamere and our clients are very pleased with.”