Unified Escrow Protection and Cost Savings for Healthcare Software Solutions (HSS)

Sector: Public Services and Utilities 

Service: Software Escrow

The challenge

Problem

Dissatisfied with Current Software Escrow Supplier

HSS already managed a substantial Escrow portfolio of more than 30 clients when they began exploring the market for a new provider. Dissatisfied with their current supplier, they invited SES to propose a solution capable of safeguarding their extensive portfolio.

What we did

Solution

A Master Framework Escrow Solution

After reviewing their needs with SES, it became clear that a Master Framework Escrow solution offered the strongest and most efficient protection for HSS’s clients. With just a single setup fee, HSS could consolidate all existing and future customers under one streamlined agreement, dramatically reducing administrative effort. SES then migrated every client using the FTO (Free Transfer Offer) non‑signature process and reconciled all historic deposits, ensuring everything was current, accurate, and ready for smooth ongoing management.

The result

Outcome

Unified Escrow Protection and Cost Savings

SES’s solution allows HSS to safeguard every customer under one unified Software Escrow Agreement Alongside this, SES delivers precise account management, a streamlined deposit process, fixed pricing, and significantly reduced invoicing, spend, and administrative effort. Altogether, HSS now benefits from a 30% reduction across all aspects of their Escrow account.

Service used: Software Escrow

Client testimonial

‘’Transferring over 30 clients to SES from our previous supplier was a simple, well managed, cost-effective exercise that provided not only 30% savings on cost and administration for our business but more importantly for our customers."