Guaranteed Access to a Critical Management System Ensured for Lockton

Sector: Financial Services 

Service: Software Escrow

The challenge

Problem

Accessibility Assurance Needed for a Claims Management System

Lockton Companies LLP operate a core claims management system which is central to their business and required a business continuity solution that would provide them with the assurance that, if the developer for this system was no longer able to support or maintain the system in the future, they would still have access to the claims management system.

What we did

Solution

An Individual Licensee Software Escrow Agreement and Source Code Validation

SES set up an Individual Licensee Software Escrow Agreement and carried out our Source Code Validation test to ensure that the latest deposit of application source code was complete and correct, whilst also witnessing and documenting the rebuild process for the benefit of Lockton Companies LLP, should the Software Escrow ever be called upon.

The result

Outcome

Guaranteed Access to the Latest Source Code and Essential Materials

Lockton now benefits from a tailored, fit-for-purpose Software Escrow Solution that guarantees access to the latest source code and all essential materials needed to restore the system quickly and effectively, supporting their Recovery Time Objectives and significantly strengthening operational resilience.

Service used: Software Escrow

Client testimonial

'Throughout the experience, SES were professional and helpful'.