Reduced Costs and Administrative Workload for Network Rail

Sector: Transport, Tourism & Logistics

Service: Software Escrow

The challenge

Problem

Dissatisfaction with Previous Software Escrow Provider

Network Rail had previously been working with another Software Escrow provider but had become dissatisfied with the level of service they were receiving. When they began their search for a new supplier, they identified several key priorities: fully managed Escrow Agreement, greater flexibility, and a meaningful reduction in both costs and administrative burden.

What we did

Solution

Streamlining Several Escrow Agreements Through a Master Services Agreement

Network Rail had previously been operating under several individual Escrow agreements. To streamline this, SES implemented a Master Services Agreement that consolidated all Escrow protection into a single, unified framework. This approach delivers far greater flexibility while significantly reducing overall costs and administrative effort.

The result

Outcome

Reduced Costs and Administrative Workload

Network Rail has now transitioned its entire Escrow portfolio to SES, benefiting from a streamlined and fully managed service. SES has delivered a 40% reduction in costs and a 70% decrease in administrative workload, giving Network Rail a far more efficient and scalable solution. With this consolidated approach in place, Network Rail is now better equipped for the unexpected, supported by robust protection and the assurance that critical software assets remain secure, accessible, and ready for deployment whenever needed.

Service used: Software Escrow

Client testimonial

"Initially we were looking to centralise our Escrow provision to reduce cost and implement a manageable Escrow process that dramatically reduced our administration requirement. SES listened carefully to our requirements and introduced a managed process that delivered a 40% saving on cost and 70% reduction in administration. SES continues to manage our Escrow provision professionally and efficiently and with a clear process and relationship in place, we are confident that we have the best Escrow solution possible for our business."