A Global User Base Safeguarded for what3words

Sector: Technology and Software

Service: Software Escrow

The challenge

Problem

Continuity Solution Required for Many Clients

If what3words were ever unable to operate, thousands of businesses that rely on its technology could face significant disruption. To safeguard its global user base, what3words needed a business continuity solution that would protect all clients, not just those able to enter into individual agreements. Traditional Escrow models could support single customers, but they were impractical and inaccessible for the vast majority of the organisations depending on the platform.

What we did

Solution

A Universal Software Escrow Agreement

SES delivered a Universal Escrow Agreement, enabling what3words to extend Escrow protection to every existing and future client through a single, scalable framework. The agreement was tailored specifically to the operational and continuity needs of what3words’ diverse customer base. It provides universal access to the application’s source code in the event of a trigger and includes rigorous testing to ensure each Escrow deposit is accurate, complete, and genuinely usable.

The result

Outcome

Large-Scale Continuity Requirements Fully Supported

what3words has reinforced its commitment to customer resilience by implementing a comprehensive Software Escrow solution that safeguards all users. This assurance empowers clients to deepen their reliance on the platform and have confidence in their continuity requirements being fully supported.

Service used: Software Escrow

Client testimonial

“SES implemented Universal Escrow that protects all existing and future clients.”