A Streamlined Customer Registration Process for Whistlebrook

Sector: Financial Services

Service: Software Escrow

The challenge

Problem

Existing Software Escrow Provider No Longer Meeting Expectations

Whistlebrook had been with their previous Escrow provider for several years but had grown increasingly frustrated with declining service levels, persistent and unnecessary contact, rising costs, and a lack of flexibility to expand their Escrow Agreements for new applications. They approached SES to design and deliver an Escrow solution that aligned with their vision for an efficient, professional, and scalable partnership capable of supporting the business as it continued to grow.

What we did

Solution

A Free Transfer Offer and a Master Framework Software Escrow Agreement

SES delivered an FTO (Free Transfer Offer) service to Whistlebrook and their licensed customers, supported by the creation of a Master Framework Software Escrow Agreement. This structure provided a seamless registration process and enabled customers to protect multiple Whistlebrook applications under a single Escrow Agreement, eliminating the cost and complexity associated with managing numerous individual contracts.

The result

Outcome

A Clear and Cost-Effective Software Escrow Solution

Whistlebrook now benefits from a fit‑for‑purpose Escrow solution that is clear, cost‑effective, and easy to manage. The streamlined customer registration process, combined with exceptional service levels, ensures a smooth and professional experience for both Whistlebrook and their clients.

Service used: Software Escrow

Client testimonial

‘’We transferred our Escrow coverage to SES in 2016 and have established an SES Master Multi-Licensee Agreement. This flexible and innovative solution consolidates our commitments, protects all our products and offers the highest level of assurance to our clients. The registration process is really simple and our clients have readily joined the agreement with the team at SES supporting us all the way. I would be happy to recommend SES and its services.’’